FAQs

Once we post your job, resumes are sent to us and reviewed. We will then select the top candidates for you to interview (typically 3 top candidates). Once selected, a background check will be performed.

What we provide for your virtual team members: • A workstation • PC with monitor and camera • Noise cancellation headsets • Keyboard and mouse • Dedicated high-speed internet • A conference room with video conferencing built in • A comfortable, secure atmosphere in which to work.

You can contact your team member(s) any time during your working day through email, live conferencing, and face-to-face video chat. They work the same hours as your office or you can modify their hours.

Yes, the individual is hired by you and only works on what you give them. They do not work for anyone else. They are an extended member of your team.

Typically we can go from discovery call to start date in as few as 7–10 business days depending on the role. We will give you a definitive timeline during your onboarding consultation.

We take a tailored approach to matching. We consider your speciality, software, team culture, workload, and communication preferences to find the best fit — not just the first available candidate.

Yes. As your practice grows or your needs change, we can adjust your team member arrangement. Flexibility is built into how we work.

Every client is assigned a dedicated Client Success Partner (CSP) — a point of contact who oversees your engagement, monitors performance, and ensures you are getting the most out of your team members. This is included in your service, not an add-on.